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SECTOR

Banking and Insurance

Over 12 years collaborating in the transformation of the banking sector of the future with automation solutions and next-generation platforms.

OUR VALUE

Why Panel?

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Payment Platforms: Specializing in solutions for the integration and adaptation of payment platforms based on products such as Clear2Pay and Remittances. We have extensive experience in complex and constantly evolving payment technology environments.
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Experience in innovative and disruptive platforms: The Panel's knowledge and experience in payment platforms provide a significant growth opportunity on SCH's new global payments platform, Pagonext.
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Functional Payment Cycle: Extensive experience in services covering the entire payment cycle: inbound, electronic payments, SEPA, exchange, international regulations (chambers), and outbound. We have extensive knowledge of payment regulations.
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Application support and maintenance: We have extensive experience and knowledge in supporting and maintaining applications such as Securities, Portfolio, Clearing, Payments, Channels, and Risk, among others.
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Specialized and qualified personnel in different specific areas of the financial sector: Structural laboratories (personal accounts, clients, etc.), Loans and Payments, Channels, Quality and Bank Trade, among others.
THEY TRUST US

More than 12 years of relationship with our main banking, finance, and insurance clients.

OUR VALUE PROPOSAL

SOLUTIONS FOR BANKING AND INSURANCE

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Strategy and Technological Transformation

We plan today for the banking you'll need tomorrow.

  • We accompany large banks and fintech in the definition and implementation of tailored technological strategies.
  • We design realistic plans for modernize your core applications and systems, ensuring a safe and sustainable transition to next-generation architectures (cloud, microservices).

Infrastructure Modernization and Platform Migration

From legacy to cloud, frictionless, with scalable and secure environments.

  • Transformation of core banking systems towards cloud architectures and microservices.
  • Migrating legacy applications to more flexible environments, combining infrastructure services, DevOps and automation (CI/CD).
  • Managing hybrid environments and deployment of robust and scalable solutions, reducing time-to-market and improving future maintainability.
  • Modernization of legacy code to modern languages ​​(Java, .NET, Python) Through the use of generative AI models and assisted refactoring tools, ensuring functional compatibility and performance optimization.

Payment Management and Processing Solutions

We optimize the entire payment cycle with secure integration and real-time performance.

  • Integration and evolution of complex, secure and scalable payment platforms.
  • Coverage of complete functional cycles: Authorization, Clearing and Settlement, Entries, Electronic Payments, SEPA, Interchange, International Regulations (Chambers), and Exits.
  • Integration with national and international payment systems.
  • Normative compliance (PSD2, PCI-DSS) and alignment with financial security regulations.
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Automation of Banking Operations

Turn manual processes into smart, efficient operations.

  • We apply RPA (Robotic Process Automation) for back-office processes.
  • Optimization of reconciliations, account openings, payments and incident management.
  • Intelligent automation with AI to reduce errors and operating costs.

Artificial Intelligence and Advanced Analytics

Anticipate risks, detect opportunities, and personalize every interaction.

  • Models predictive for risk management, fraud, churn and propensity, improving strategic decision-making.
  • Personalization of the customer experience risk management.
  • Models customer loyalty with AI based on profile and priority.
  • models for maximize customer acquisition, selecting the best leads to act on and assigning them to the most appropriate operator.
  • Optimal Contact Center Sizing ensuring quality and satisfaction parameters.
  • Processes BI for financial consolidation, integrating operational data into a Centralized Data Warehouse, with dashboards and reports aligned with regulations.

    Systems Integration and APIs

    We connect your banking to the digital ecosystem: secure and open interoperability.

    We facilitate integration with banking ERPs and access to financial networks (ERP, SWIFT, SEPA), as well as the development of secure APIs to connect fintechs and third-party platforms. This enables interoperability and supports Open Banking and Open Finance strategies.

    Digital Experience and Omnichannel

    We design digital experiences that build customer loyalty and simplify their lives.

    • Payment Solution digital banking and mobile banking platforms.
    • User-centered design to improve the omnichannel experience.
    • AI-powered interfaces to deliver personalized and intuitive experiences in real time.
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    Quality Assurance, Testing and Certification

    We guarantee quality, reliability, and compliance in every software delivery.

    • We design and implement strategies for Quality Assurance for complex banking environments, ensuring the functional robustness and stability of digital platforms.
    • We conduct functional, automated and performance testing, applying DevTestOps methodologies to integrate quality from the beginning of the development cycle.
    • In addition, we have a own automation framework (Zahorí) which reduces time-to-market and ensures continuous certification in regulated environments.
    • We ensure the Quality in bank unification and merger processes, where the integration of specific core banking platforms is required.
    • We have the capacity to execute Testing in the Testing Factory model (Test Management Office), both in Host and other environments, and experience in developing multi-device functional automatic tests.

    Application Support and Maintenance

    We guarantee the continuity and evolution of your critical systems.

    • Qualified technical support and Level 1 and Level 2 maintenance, with international reach.
    • In applications such as: Securities, Portfolio, Compensation, Payments, Channels and Risks, among others.
    • Proactive monitoring, incident analysis, and continuous optimization to anticipate failures and improve performance.
    • Automation and AIOps for early anomaly detection and intelligent resolution, reducing operating costs and improving SLAs.
    • Comprehensive support for both environments on-premise and cloud, ensuring traceability and regulatory compliance.
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    Security and Compliance

    Protect your financial business with a Zero Trust approach and global regulations.

    • Solutions Zero Trust and advanced cybersecurity.
    • Transaction monitoring for fraud prevention.
    • Alignment with international regulations (DORA, GDPR, PSD2).

    BE INSPIRED BY REAL STORIES

    CUSTOMER STORIES

    IALab Panel Success Story

    From SAS to Python: Shutting down a complete analytics platform

    We migrated a European bank's SAS analytics platform to Python using IALab Code Evolution, ensuring equivalent results and eliminating technological dependence.

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    IALab Panel Success Story

    COBOL to Java migration in the financial sector

    We evaluated different approaches and strategies to modernize COBOL applications for a financial institution, and identified the most efficient model in terms of migration effort.

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    IALab Panel Success Story

    Optimal sizing of a Contact Center

    We correctly size a Contact Center and ensure optimal service by controlling service quality parameters through the use of Artificial Intelligence.

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    IALab Panel Success Story

    Management of the customer's emotional journey

    Thanks to AI, we're incorporating emotions as a key element in customer relationship management for Contact Centers.

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    IALab Panel Success Story

    Improving cold calling actions to attract customers

    We use AI to optimize outbound campaigns based on cold databases to maximize the acquisition of high-value customers based on their potential share and retention time, selecting the best leads to act on and assigning them to the most appropriate operator.

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    IALab Panel Success Story

    Customer loyalty throughout the customer journey

    We develop a comprehensive approach with AI-based solutions and advanced analytical models that generate customer profile and priority indicators, measure their experience at each point in the customer journey, and identify improvements to build customer loyalty by simulating returns on investment.

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    IALab Panel Success Story

    Multi-channel management in customer relations

    We use AI to efficiently manage multi-channel customer relationships, improving communication performance, reducing costs, and increasing satisfaction.

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    Success story

    Testing factory services in the financial sector

    Panel has been approved since 2015 as a Testing Factory by one of the main Financial Entities nationwide, for the provision of Software Quality Assurance Services.

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    Success story

    Coverage of the functional payment cycle

    Panel has collaborated for years with one of the most important Financial Entities nationwide in the coverage service of the entire Functional Payment Cycle.

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    Success story

    On-demand software testing service for Santander Global Tech

    We provide a testing service to ensure, automate and certify the Quality of the Software delivered in SGT, integrating ourselves into teams and agile work cycles with SDET specialists to provide an adapted Software Testing Service.

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    Can we help you?

    If you are in a project of change or technological transformation, tell us about your challenge.

    The change starts with IT.