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Big Data for the Management of customer services information
Panel has collaborated with our client Telefonica in the design and development of a Big Data solution for the analysis and management of customer services information.
TYPE OF PROJECT:
Big Data Services
Qlik View | Qlick Sense | Oracle | Salesforce
Multidisciplinary team of Development and Big Data Services of Panel in Madrid
FOCUS OF INTEREST:
Capture of information from heterogeneous sources of structured, semi-structured and unstructured data.
Migration from Qlik View to Qlik Sense.
The needs of our client in this project consisted in obtaining and processing a greater amount of data from different sources of information, related to the services contracted by their clients, for the analysis and visualization with the most advanced tools. All this with the aim of improving the ability to identify actions points and decision making.
OUR VALUE PROPOSAL
The Panel’s value proposal in this project has been the improvement of the management of customer services information through a Big Data solution that integrates various structured and unstructured data sources, as well as the creation of reports and dashboards with advanced visualization tools such as Qlik Sense.
The capture of information is done by integrating heterogeneous data sources such as the ERP with customer services information on Oracle Database; network traffic logs; files generated in Salesforce and Excel tables of user information. After the process of cleansing, integrating and loading data in Qlik Sense, dashboards and detailed reports have been created daily and monthly, as well as the automatic generation of messages.
The Panel’s value proposal has given the system the ability to perform the processing of 1 million daily records, and has allowed the migration from Qlik View to Qlik Sense that supposes a more modern offer of products including its improvements.